CRG Solutions Inc. Will refund the full purchase price less S&H for any product received with a defect in manufacturing. Product will need to be returned UNUSED and in its original packaging. Request for refunds must be submitted within 14 days of receipt of the product.
To request a refund, all inquiries should be submitted via email to , with the word "Refund" in the subject line.
Shipping costs incurred for returns are reimbursed for defective or wrong product orders ONLY.
A full refund will be issued for defective item received ONLY. If you received the wrong product, replacement product will be shipped out, at no additional S&H fees to the consumer.
Submitting a Return
or email with 'Refund" in the subject line.
How do I return my items?
Please ship all returns via to:
CRG Solutions Inc.
PO Box ???
Carol Stream, IL 60188
Be sure to obtain a tracking number for your package. We cannot be held responsible for your returned package unless you have obtained proof that it was delivered to us per tracking.
When will I receive my refund?
Your refund will be initiated within a maximum timeframe of 10 working days after your returned item has been received by us. We typically refund the amount to the account used as your original payment method on your order. International returns and/or returns that have exceeded the timeframe to refund a credit card will be contacted for alternate refund method or possible replacement item(s).
Other questions or concerns?
Contact us at: